[Viva] Feedback for Oak Tree

[anne bonner]

Hey Margarite!  I recently had to get a couple extra months of meds, and
my pharmacy here in Vic couldn't get ahold of anybody there for days.  I
don't know why they were given the number they were, but whoever's it was
hey never answered or called back.  I had to call them myself... So there's
a disconnect there somewhere.  The pharmacist was pretty frustrated.
 But as soon as I called and left a message wih the pharmacist at oak
tree it was faxed in like 20 minutes.  I told her to just call the front
desk next time!

Also I have taken a whole day off work to go over, only to find out I was
only seeing one person (my doctor) and we just chatted for a bit (I wasn't
having any health issues) and that was it.  It was really frustrating and
so much effort to go over there for a tiny check-in with one person which I
didn't really feel was necessary.  It's not always like that but I think
they should make sure a visit is worth the time of the person who is
traveling to come there for the day.
Other than that I'm happy with the staff and everything else!  My 2 cents.


Anne

On Wednesday, July 3, 2013, Romari wrote:

> Hi Magarite, haven't had the pleasure of attending Oak Tree but have
> surely been impressed with the staff I have had any dealings with! They
> were fabulous! Can't help you here :)
> Romari
>
> On Jul 2, 2013, at 10:39 PM, Margarite Sanchez <margaritesanchez at gmail.com<javascript:_e({}, 'cvml', 'margaritesanchez at gmail.com');>>
> wrote:
>
> Hi all,
> Does anyone else have any ideas they would like expressed to the staff at
> the Oak Tree Clinic about changes they would like to see or patient
> involvement or anything?
> If so please email me your ideas at margaritesanchez at gmail.com<javascript:_e({}, 'cvml', 'margaritesanchez at gmail.com');>
>
> I need to hear back from you by tomorrow evening at the latest.
>
> Thanks again
> Margarite
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