[SWAF-Potluck] no show or just lame?

[Margaret Haugen]

I have a one-strike policy for no-shows, too. I never give my buzzer and
suite number until they arrive and text me. If they call and cancel, I am
more forgiving.

On Mon, Feb 23, 2015 at 2:55 PM, James Smith <healing at nextlevelbodycare.com>
wrote:

> I have a one strike policy too. And I ask them to confirm with 24 hours
> notice, otherwise I will charge them for the missed session if they ever
> want to book again. In your case, I would give him a second chance, but
> make it clear and firm what your policy is.
>
> James xo
>
>
>
> On 2015-02-23, at 2:29 PM, Mary Miriam Magdalena wrote:
>
> Hi everybody,
>
> Just curious what you all do in this situation... when a client books in
> advance and says they will reconfirm the morning of, and they don't, do you
> consider that a no show (and not book them again), or do you just consider
> it lame and disrespectful and maybe book them if they call again in the
> future?
>
> Also curious how you handle no-shows? I won't book them again or even
> answer their phone calls -- one strike and they are out. What do you do?
>
> Thanks!
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