[SWAF-Potluck] no show or just lame?

[James Smith]

I have a one strike policy too. And I ask them to confirm with 24 hours notice, otherwise I will charge them for the missed session if they ever want to book again. In your case, I would give him a second chance, but make it clear and firm what your policy is. 

James xo



On 2015-02-23, at 2:29 PM, Mary Miriam Magdalena wrote:

Hi everybody,

Just curious what you all do in this situation... when a client books in advance and says they will reconfirm the morning of, and they don't, do you consider that a no show (and not book them again), or do you just consider it lame and disrespectful and maybe book them if they call again in the future?

Also curious how you handle no-shows? I won't book them again or even answer their phone calls -- one strike and they are out. What do you do?

Thanks!
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